Returns & Exchanges
At Tea Shop, we want you to be fully satisfied with your premium blends; if you are unhappy with your order, we accept returns on unopened tea products within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare Your Package
Place the unopened tea tins or pouches in their original packaging, ensuring they are securely sealed to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing